CHI® Express Customer Experience Management dashboards provides real-time CX reporting of summarized results from transactional CX surveys integrated with your CRM or POS or ERP system. These CEM dashboards allow you to measure your customers’ digital or online satisfaction and customer experience pattern in real-time. Long story short, customer experience is truly a differentiator in today’s digital and online marketplace. CHI® Express dashboards ensure customer experience management implementation with your ERP or CRM system through the powerful API framework, which enables seamless integration of CEM. The transactional surveys provide actionable insights derived trough a leadership-driven, collaborative approach to address customer concerns and dissatisfactions in real-time. The Customer Experience Management solution transforms the real-time customer feedbacks through digital mediums like SMS, Email and other multiple social touch-points to build the optimum service delivery framework, by empowering industry leaders in automobile, banking, retail, healthcare, hospitality, education and public utility services and several other industries.
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