COGNIGY.AI

    Enterprise software provider for Conversational AI automation.

    Description

    Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premises and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel – webchat, SMS, voice and mobile apps – and in any language.

    Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately beyond simple FAQ, resulting in reduced contact center costs and increased efficiency while improving user experiences. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG, and many more.

    Product Fit
    • Category
      Chatbots
    Product Intro
    Company Info
    • Year Founded
      2016
    Videos

    Cognigy

    Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

    Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

    For more information and to see a demo visit: www.cognigy.com

    Cognigy
    In this session, get an exclusive look behind the scenes at how to create human-like voice interactions and integrate advanced voice capabilities and AI Copilots to transform contact center operations. Learn to elevate user engagement, drive satisfaction, and revolutionize customer and agent experiences. Speaker: Dilek Imseytoglu Product Manager at Cognigy
    Contact Centers of the Future: Human-Like Voices and AI Copilot
    Join Hans van Dam, founder of the Conversation Design Institute, as he explores the transformative impact of Large Language Models on conversation design. See how this technology revolutionizes the profession, demanding new skills and reshaping job profiles for designers in this cutting-edge field. #ConversationDesign #UX #Intelligentbots
    Conversation Design in the Age of LLMs by Hans van Dam
    Peter Meik from Toyota demonstrates in this live demo on stage the possibilities of how conversational AI is revolutionizing direct customer contact and taking customer satisfaction to a new level. Cognigy AI Copilot supports the live agent in selling the best leasing contract, while the AI agent books the appointment at the preferred dealership on the fly during the phone call with the vehicle owner. #automotive #cxrevolution #innovation
    Live Demo Toyota & Cognigy Breaking New Boundaries
    This talk will address some of the most common known and unknown challenges that AI automation teams face today, and will shed a light on the emerging best practice to scale your AI automation program to new heights. In this talk, you’ll learn: - How to improve the visibility of your AI programmes success with advanced analytics - How to use this data to provide next-level customer experience - How to shape your holistic AI strategy and roadmap based on real user needs, at scale - How conversational service design will unlock your next stage of growth and delight #VuxWorld #transformation #analysis #ConversationalAI
    VUX World: What got you here won’t get you there…
    Driving Innovation at Incumbents is often a challenge. How can you take advantage of incumbents and unleash the power of innovation? Hanbing will show you practical examples of how ERGO is exploring and scaling technology for greater efficiency and a better customer experience. She will also share her key learnings with you. Join us to discover these insights and spark your own innovation story. #businesstransformation #innovating #insurance
    ERGO: Driving Innovation at Incumbents – Practical Examples and Key Learnings
    This webinar presents the latest Cognigy.AI developments until v4.72. Explore everything from hyper-realistic voice interactions and the new Webchat Preview to Knowledge AI to empower your workforce, LLM-enhanced understanding. and advanced GenAI orchestration. 00:00 Intro 02:41 Voice Features 13:16 AI Copilot Improvements 19:37 Generative AI Updates 25:31 Knowledge AI Updates 29:06 WebChat V3 Preview 32:41 Insights Redesign 34:27 Bonus Updates 36:11 Outro Check out our Release Notes for a full overview of all features and functions: https://docs.cognigy.com/release-notes/release-notes/ To stay up to date with all of our latest releases, visit: https://www.cognigy.com/blog/tag/product ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy/
    Cognigy.AI Tech Update Q1 2024
    Erfahren Sie in unserem Webinar, wie Sie erfolgreich KI-Agenten am Telefon einsetzen. Mister Spex teilt Praxiseinblicke, wie in nur 3 Monaten 30 Sekunden pro Anruf eingespart und mehr als 70% der Kundenverifizierungen nahtlos automatisiert werden konnten. Zudem teilt Mister Spex, wie WISMO-Anfragen effizient automatisiert werden können und dies die Kunden- und Agenten-Zufriedenheit steigert. Sehen Sie, wie die Integration von Cognigy's KI-Agent mit weiteren Systemen wie Genesys und Microsoft CRM eine ganzheitliche Lösung bietet. Das Webinar bietet konkrete, praxisnahe Einblicke, die Ihnen helfen, Ihren Kundenservice zu revolutionieren und sich mit dem Potenzial von KI-Agenten vertraut zu machen. #Innovation #KIamTelefon #eCommerce
    IVR war gestern: Mister Spex präsentiert die Zukunft des KI-gesteuerten Kundenservice am Telefon
    Dive into how CAI supports over 10M customer interactions per year, peaking at up to 260,000 daily. Learn about the capabilities, key considerations for development and operations, as well as challenges faced by a 60-member team in making CAI a cornerstone of customer service of Lufthansa Group. #ai #AIscaling #Lufthansa Group #Insights
    Lufthansa: Conversational AI at Scale – Learnings from Lufthansa Group
    1. Revolutionizing Support: Despite relying on conventional support articles within the flows, in the past four months our pivot to conversational bot technology has yielded remarkable results skyrocketing our containment rate by an astounding 40% 2. Overcoming Implementation Hurdles: Addressing challenges such as integration complexity and user adaptation, our strategic approach ensured seamless deployment and user acceptance, optimizing the conversational bot's effectiveness 3. Future-Forward Implementation: Charting a course for continued evolution, our roadmap includes advanced AI integration, expanded language support, and personalized support, ensuring our Bot remains at the forefront of customer support innovation. #ai #Zendesk #innovation #VirginPulse
    Virgin Pulse: From Standard to Superb – The Containment Rate Leap
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    Contact Sales
    • Support Email
      info@cognigy.com
    • Sales Phone
      49 211 54591991
    Company
    • Website
      https://cognigy.com/
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