LivePerson

    Trusted Conversational AI.

    Description

    LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI.

    LivePerson has been innovating conversational connections between brands and consumers for more than 20 years, starting with the invention of live chat on websites by our founder and CEO, Robert LoCascio, back in 1995. Today, we’re driving the new conversational era by helping the world’s largest brands connect with their customers at scale through AI-powered messaging.

    Product Fit
    • Category
      Chatbots
    Product Intro
    Company Info
    • Year Founded
      1995
    Videos

    LivePerson

    LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit www.liveperson.com.

    LivePerson
    At LivePerson, we believe that every voice matters, and every story shapes our shared journey towards a more inclusive workplace. Recently, members of our global team came together to reflect on what inclusion means to them, as part of the launch of our first all-company Diversity, Equity, Inclusion and Accessibility learning path. Our team inspires us everyday to keep learning, and to create spaces where everyone can thrive. Inclusion starts with all of us. Visit our DEI&A report to learn more about the initiatives we are driving to create a shared understanding: https://www.liveperson.com/company/deia-report/
    Supporting an inclusive workplace: LivePerson
    There’s nothing more important than a conversation. For businesses like you, conversations fuel relationships, build loyalty, and ultimately drive growth. Yet, 70% of customer conversations are still trapped in the contact center with a current wait time of 35 minutes. Customer engagement is paramount for the world’s largest enterprises, but bridging the gap from calls to digital customer conversations isn’t easy. Whether you're just getting started with messaging or ready to embrace the latest generative AI-powered solutions for operational efficiency, LivePerson’s Conversational Cloud® platform powers the digital customer conversations of the future. Our award-winning technology and conversational AI experts are here for you every step of the way. Watch this video to discover how LivePerson is bridging the gap between the voice-centric customer experience of the past and the digital-first customer conversations of the future. LivePerson's conversational AI tools help you understand what your customers need and how you can meet those needs. Next step? Get a conversational AI demo to explore how to increase productivity and improve customer and employee experiences by shifting calls to digital channels. With LivePerson, you can finally put conversations at the center of your business. Get started. Request a demo today: http://www.liveperson.com/request-demo/?utm_source=&utm_campaign=Thought-leadership&utm_medium=organic-content&utm_content=
    LivePerson: The bridge to the future of customer conversations
    To close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting breakthroughs in the space. They highlight how customers, employees, and brands have benefited, as well as their predictions around the ongoing impact on businesses going forward. Join us as Ruth and Joe discuss: -The profound impact of AI on customer service, from augmenting human activities to the economic considerations surrounding big language models vs. smaller, data-trained models for decision-making -The evolution of ethics in AI development — and the persistent challenges in creating and working within guardrails -The potential emergence of diverse AI systems for various applications — and the role of open source in shaping the industry's future UPDATE: In Season 1 of Generation AI, we spoke to leaders from Virgin Media, Alvaria, IBM, TechCrunch, and many more. And we're leveling up for Season 2. Join us at our new home on YouTube at @GenerationAIPod
    Generation AI podcast: AI Year in Review: Breakthroughs in CX, Ethics, And Creativity
    AI is becoming rapidly accessible in so many industries and shaping the way they do business. But how is AI reshaping the manufacturing workforce? Dr. Roey Mechrez, Head of AI, EMEA GM at Tulip Interfaces, joins Ruth and Joe to discuss how a 9-year-old company, founded by graduates of the MIT Media Lab, is using a no-code platform to revolutionize shop flow operations and empower frontline workers with AI capabilities. Join us as they get into: -Addressing manufacturing challenges through a no-code platform and the democratization of AI -AI's impact on jobs, and how the trajectory is more augmentation over replacement -The practical applications of AI in sales, focusing on specific use cases and the importance of problem-solving automation. UPDATE: In Season 1 of Generation AI, we spoke to leaders from Virgin Media, Alvaria, IBM, TechCrunch, and many more. And we're leveling up for Season 2. Join us at our new home on YouTube at @GenerationAIPod
    Generation AI podcast: AI's Role in Reshaping Production & Manufacturing with Roey Mechrez (Ep. 11)
    Is AI regulation stifling innovation, or is it the key to a responsible tech future? How are established incumbents and newer players like OpenAI and Anthropic shaping the AI landscape? We get some insights to these questions and more industry insights, with special guest Ron Miller, Enterprise Reporter at TechCrunch. Ruth, Joe and Ron discuss:: -The evolving AI market as a consumable service for enterprises -The integration of generative AI into software platforms and its impact on enterprise technology. -The challenges and opportunities of AI regulation, intellectual property concerns, biases, and their effects on innovation in the field. UPDATE: In Season 1 of Generation AI, we spoke to leaders from Virgin Media, Alvaria, IBM, TechCrunch, and many more. And we're leveling up for Season 2. Join us at our new home on YouTube at@GenerationAIPod
    Generation AI podcast: AI Regulation, Integration & More with TechCrunch's Ron Miller (Episode 10)
    Subscribe and listen to Generation AI, a LivePerson podcast: Subscribe ✅ https://www.liveperson.com/resources/podcasts/?utm_source=YouTube&utm_campaign=Thought-leadership&utm_medium=organic-content&utm_content=45195 Spotify 🎧 https://open.spotify.com/show/3UfDLVOuCza5c31Cn4Qr48?si=90490855319a4b14&nd=1 Apple 📱 https://podcasts.apple.com/us/podcast/data-empowered-ais-b2b-sales-and-strategy-impact/id1694069622?i=1000626063234
    GenerationAI: Undefined Space: How Alvaria is Using AI as a CX Opportunity sizzle | EP-09
    We have been inundated with suggestions on how AI can help streamline specific tasks at work, maximizing efficiency where we need it most. But there are also wider undefined spaces, like those in Customer Experiences, where AI is ready to be leveraged for greater personalization. Jeff Cotton, Chief Executive Officer at Alvaria, and Darrell Kelly, the company's Chief Strategy Officer, share their extensive expertise and unique perspectives on leveraging emerging technology to improve both human and organizational performance. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can create more personalized, more engaging experiences for both employees and customers. Discussed in this episode: -The synergy between human creativity and AI, and how the two can work in tandem on personalized content and experiences -How to responsibly integrate new tech in the workplace while addressing organizational challenges -Where AI in contact centers can lead to better customer service experiences. UPDATE: In Season 1 of Generation AI, we spoke to leaders from Virgin Media, Alvaria, IBM, TechCrunch, and many more. And we're leveling up for Season 2. Join us at our new home on YouTube at @GenerationAIPod
    GenerationAI: Undefined Space: How Alvaria is Using AI as a CX Opportunity | EP-09
    Personalization and efficiency are often pitted against one another. But with the massive efficiency benefits offered by automation, businesses can capitalize on non-traditional personalization initiatives without sacrificing time or productivity. Chris Huggins, Head Of Conversational Commerce at Virgin Media joined the show to dive into how you can leverage data and automation to connect with your customers on a deeper level, align with company objectives, and create resilience in the face of failures to build a successful digital-first strategy. Join us as we discuss: -Leveraging behavioral signals for enhanced UX, including improving AI chatbots -How to create an AI system that increases human productivity and gets customers what they need -Prioritizing customer experience and operational excellence as a pillar of marketing UPDATE: In Season 1 of Generation AI, we spoke to leaders from Virgin Media, Alvaria, IBM, TechCrunch, and many more. And we're leveling up for Season 2. Join us at our new home on YouTube at @GenerationAIPod
    GenerationAI: AI Transformation at Virgin Media: Meeting Customer Needs with Chris Huggins | EP-09
    Subscribe and listen to Generation AI, a LivePerson podcast: Subscribe ✅ https://www.liveperson.com/resources/podcasts/?utm_source=YouTube&utm_campaign=Thought-leadership&utm_medium=organic-content&utm_content=45195 Spotify 🎧 https://open.spotify.com/show/3UfDLVOuCza5c31Cn4Qr48?si=90490855319a4b14&nd=1 Apple 📱 https://podcasts.apple.com/us/podcast/data-empowered-ais-b2b-sales-and-strategy-impact/id1694069622?i=1000626063234
    AI Transformation at Virgin Media: Meeting Customer Needs with Chris Huggins | EP-08
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    Contact Sales
    • Support Email
      pr@liveperson.com
    • Sales Phone
      212 609 4200
    Company
    • Website
      https://www.liveperson.com
    Inquiry Form
    Vendor Contact Form
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