COGNIGY.AI

    Enterprise software provider for Conversational AI automation.

    Product Description

    Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premises and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel – webchat, SMS, voice and mobile apps – and in any language.

    Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately beyond simple FAQ, resulting in reduced contact center costs and increased efficiency while improving user experiences. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG, and many more.

    Additional Features
    • Chatbot
    • Code-free Development
    • Contextual Guidance
    • For Developers
    • For eCommerce
    • For Healthcare
    • For Sales Teams/Organizations
    • Intent Recognition
    • Live Chat
    • Multi-Channel Communication
    • Multi-Language
    • Pre-Configured Bot
    • Process/Workflow Automation
    • Reporting/Analytics
    • Sentiment Analysis
    Product Category
    Video
    Product Details
    • Pricing
      Not Provided.
    • Markets
      United States, Canada, Europe, Germany
    Company Contact
    • Phone Number
      49 211 54591991
    • Email
      info@cognigy.com
    • Germany
    Videos

    Cognigy

    Cognigy, the market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

    Cognigy has been ranked #1 for all five Use Cases in the 2023 Gartner®️ Critical Capabilities Report for Enterprise Conversational AI Platforms and is recognized as the Leader in the 2022 & 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Founded in 2016, Cognigy has been and continues to be one of the fastest-growing tech companies in Europe.

    For more information and to book a demo visit: www.cognigy.com

    Cognigy
    See how to leverage the Amazon Web Services (AWS) and Cognigy.AI to create an AI-first contact center that consistently delivers great customer experiences and business outcomes, including how to take advantage of Large Language Models like GPT-3.  00:00 - Intro 02:39 - Customer Service Challenges & Expectations 04:45 - Benefits of Combining AWS and Cognigy 06:19 - Amazon Web Services for CAI and Contact Center Intelligence 14:16 - Augmenting Conversational AI with AWS 21:17 - Cognigy & AWS Partnership and ecosystems  24:02 - Roadmap to an AI-first contact center 27:25 - Demo of AI powered virtual agent experiences for customers 29:26 - Backend integration of Amazon Connect and Cognigy 33:05 - Large Language Models in Customer Service 35:05 - Demo of flow building using OpenAI  Learn more about Cognigy & AWS: https://www.cognigy.com/solutions/cognigy-for-amazon-connect  ____________________________ Join the Cognigy network:  Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Power Up Your Amazon Contact Center with Cognigy
    This webinar presents the latest developments of Cognigy.AI up to v4.45.  Our experts will showcase the new product capabilities and how they themselves are applying these in their own Conversational AI projects, giving you a wealth of insights and practical tips as a CAI practitioner.  0:00 Intro 3:13 Builder Experience with the new Interaction Panel 17:00 Endpoints and Integrations 32:05 Cognigy Live Agent 37:20 Cognigy Insights 39:05 Generative AI Roundtable 43:00 Scaling Cognigy’s Cloud  Check out our Release Notes for a full overview of all features and functions: https://docs.cognigy.com/release-notes/release-notes/ To ask questions and connect with your peers, please visit our community: https://cognigy.com/community If you are not already a Cognigy.AI user, be invited to start a free trial under: https://www.cognigy.com/trial ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Cognigy.AI Tech Update Q1 2023
    This video is a condensed version of our Feb. 26 2023 webinar on the impact of ChatGPT on Conversational AI. For the full story, watch the 60 mins webinar here: https://youtu.be/g_ntrz52BLM Since its launch in November 2022, ChatGPT has taken the world by storm and reimagined the possibilities of Generative AI across every walk of life. For contact center leaders, Large Language Models (LLM) like ChatGPT bring unique opportunities to take customer experience to new heights and stay ahead of the pack - but not without challenges. Watch our webinar and learn how the combination of Conversational AI & LLMs will provide better experiences for bot builders, end-customers and service agents 0:00 Intro 0:54 Generative AI Essentials 1:39 Generative AI vs Conversational AI: Strenghts and Weaknesses 3:12 Demo: Generative AI-powered Phone Conversation 5:40 Integration Architecture 7:38 Faster Bot Building: Backend Demo 8:49 Cognigy.AI Free Trial ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Compact Edition: POWER UP Contact Centers with Generative AI and Cognigy.AI
    In this demo we'll show you how the combination of Cognigy.AI and Large Language Models (GPT-3) enables frictionless, fully automated customer experiences on any messenging channel. For a look behind the scenes & a deep dive into Generative AI in the Contact Center, watch our full webinar: https://youtu.be/g_ntrz52BLM ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Conversational AI & Generative AI: Powering a Messenger Conversation
    This video shows the future of automated customer interactions on the phone line: The combination of Cognigy.AI and Large Language Models (GPT-3) enables conversations that are flexible, human-like and personalized. For a look behind the scenes & a deep dive into Generative AI in the Contact Center, watch our full webinar: https://youtu.be/g_ntrz52BLM ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Conversational AI & Generative AI: Next-gen Customer Experience on the Phone Line
    This video shows the future of agent augmentation: Listen to an end user call and see how the service worker is assisted in real-time: - Live call transcripts - Contextual, personalized suggeted replies - Knowledge article retrieval based on customer request - Next-based actions - LLM-powered sentiment analysis ...and more For a look behind the scenes & a deep dive into Generative AI in the Contact Center, watch our full webinar: https://youtu.be/g_ntrz52BLM ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Conversational AI & Generative AI: Next-gen Agent Assist for Customer Support
    Deloitte and Cognigy join forces to unearth the potential of Conversational AI for excellent customer service! Enterprises are facing growing pressure to enhance customer experiences, leading many to turn to digital solutions to improve satisfaction and streamline operations. One powerful technology for this is Conversational AI, which can both boost customer satisfaction and increase efficiency. Deloitte, a leading consulting company, has chosen Cognigy.AI as its preferred Conversational AI platform for large-scale contact center projects. Check out this video to see how Deloitte is driving digital transformation for customer service with Cognigy.AI. #Cognigy #AI #customerservice #customerexperience #partner
    Deloitte and Cognigy: Paving the Way for AI-Powered Customer Service Transformation
    Since its launch in November 2022, ChatGPT has taken the world by storm and reimagined the possibilities of Generative AI across every walk of life. For contact center leaders, Large Language Models (LLM) like ChatGPT bring unique opportunities to take customer experience to new heights and stay ahead of the pack - but not without challenges. Watch our webinar and learn how the combination of Conversational AI & LLMs will provide better experiences for bot builders, end-customers and service agents. See a live demo of Cognigy.AI's latest LLM features and enroll into Cognigy's Beta Program. 00:00 - Countdown 00:31- Introduction to Generative AI 10:24 - Product Demo: LLM-assisted bot building 24:05 - Improved user experiences: WhatsApp demo 28:36 - Improved agent experiences: Agent + Assist demo 35:38 - LLM-powered phone call 40:32 - Panel Discussion with Philipp Heltewig (Cognigy CEO) & Björn Bringmann (Managing Director Deloitte Consulting) 58:22 - Generative AI Beta Program ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Impact of ChatGPT on Conversational AI: POWER UP Contact Centers with Generative AI and Cognigy.AI
    Agents are under ever-growing pressure, and juggling multiple internal systems kills productivity. Cognigy.AI's Agent + Assist gives your workforce AI-powered coaching and direct access to essential resources at every step of customer-agent interactions, so they can deliver high-quality support at speed. Find out more about Cognigy's Agent+Assist here: https://www.cognigy.com/platform/agent-assist
    Unlock Agent Productivity with Agent + Assist
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