COGNIGY.AI

    Enterprise software provider for Conversational AI automation.

    Product Description

    Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premises and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel – webchat, SMS, voice and mobile apps – and in any language.

    Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately beyond simple FAQ, resulting in reduced contact center costs and increased efficiency while improving user experiences. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG, and many more.

    Features
    • Chatbot
    • Code-free Development
    • Contextual Guidance
    • For Developers
    • For eCommerce
    • For Healthcare
    • For Sales Teams/Organizations
    • Intent Recognition
    • Live Chat
    • Multi-Channel Communication
    • Multi-Language
    • Pre-Configured Bot
    • Process/Workflow Automation
    • Reporting/Analytics
    • Sentiment Analysis
    Video
    Company Contact
    • Phone Number
      49 211 54591991
    • Email
      info@cognigy.com
    • Germany
    Video
    Videos

    Cognigy

    Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

    Cognigy has been ranked #1 for all five Use Cases in the 2023 Gartner®️ Critical Capabilities Report for Enterprise Conversational AI Platforms and is recognized as the Leader in the 2022 & 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Founded in 2016, Cognigy has been and continues to be one of the fastest-growing tech companies in Europe.

    For more information and to book a demo visit: www.cognigy.com

    Cognigy
    Contact Center stehen am Scheideweg: Die Erwartungen der Kunden steigen, während Fachkräftemangel und steigende Löhne den Druck auf die Branche erhöhen. Künstliche Intelligenz (KI) nimmt bei der Bewältigung dieser Herausforderungen sowie für die Zukunftssicherung von Contact Centern eine Schlüsselrolle ein. Im gemeinsamen on-demand Webinar mit InVision zeigen wir Ihnen Möglichkeiten auf, die sich aus der Nutzung von KI im Kundenservice ergeben - Effizienzsteigerungen, Kostensenkung, verbesserte Kundenerlebnisse und zufriedenere Mitarbeitende. Das Webinar richtet sich an Contact-Center-Verantwortliche und Kundenservice-Experten. Ob Sie schon Erfahrung mit KI im Kundenservice haben oder gerade erst beginnen, sich damit auseinanderzusetzen: Unser Webinar hält für jeden wertvolle Erkenntnisse bereit. In diesem Webinar erhalten Sie einen Einblick in folgende Themen: - Warum der Mensch für wirklich guten Kundenservice unverzichtbar bleibt - Wie Sie Ihr Contact Center mit intelligentem Personalmanagement, optimierten Prozessen und KI-Agenten für die Zukunft rüsten - Wie KI in Contact Centern eingesetzt werden kann - Agent Assist im Praxiseinsatz Mitglied des Cognigy-Netzwerks werden: Unsere Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Cognigy & InVision Webinar: Evolution im Contact Center - wie Mensch und KI zusammenarbeiten
    In an era where instant information is the norm, businesses must evolve to meet rising customer expectations. Be it product information, troubleshooting help, or service recommendation, customers demand swift and easy access to the support knowledge they need – on the channel of their choice. Traditional search experiences are often inaccurate and difficult to refine. Other knowledge management solutions entail tiresome, manual creation and management of question-answer pairs, making them hard to scale. Now imagine an AI agent that knows your entire support knowledge to provide immediate answers to any customer question. It dynamically generates precise, contextual responses from your enterprise knowledge sources in real time, delivering empathy while remaining mission-focused. Forget about rigid, robotic bot responses and conversation dead-ends. With Cognigy Knowledge AI, it’s not just about answering questions; it’s about providing relevant, efficient, and hyper-personalized service that leaves a lasting impression. Watch this video to see how you can transform CX with state-of-the-art Q&A and knowledge management, powered by Generative and Conversational AI. ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Transform CX with GPT-Powered Question Answering
    Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Want to find out more about how Cognigy's AI Agents offer next-gen customer service! Visit our new homepage and see a demo: https://www.cognigy.com/ #Cognigy #contactcenter #powerup #ConversationalAI #CX
    Transform Your Customer Service Experience with AI Agents for Your Business
    Cognigy is #hiring! Want to be part of a company that is revolutionizing the customer service industry by providing enterprises with the most cutting-edge AI workforce on the market? We empower our people to be successful as part of a diverse, passionate, and respectful team who are proud to be creating customer service that is loved by everyone. We're looking for talented and innovative people from across the EU, UK, and USA to become part of our #CognigyCrew! We have a variety of exciting open positions - take a look at our Cognigy Careers page for more details: https://careers.cognigy.com/ #Cognigy #Recruitment #Hiring #ConversationalAI
    Looking for your next career move? Join the #CognigyCrew!
    This webinar presents the latest Cognigy.AI developments up to v4.59. Join us for a hands-on session on designing multimodal customer journeys with Cognigy xApps and creating a dynamic Agent Assist Workspace to empower your customer service team. Plus, you'll learn about the latest Generative AI updates and more. 00:00 Intro 01:50 Generative AI Roundup 05:58 Cognigy xApps Builder Experience 24:25 Agent Assist Deep-Dive 46:24 Live Agent Enhancements 52:06 Bonus Updates 54:09 Outro Check out our Release Notes for a full overview of all features and functions: https://docs.cognigy.com/release-notes/release-notes/ To stay up to date with all latest releases, visit: https://www.cognigy.com/blog/tag/product If you are not already a Cognigy.AI user, be invited to start a free trial under: https://www.cognigy.com/trial ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Cognigy.AI Tech Update Q3 2023
    Generative AI and Large Language Models have reimagined the conversational experiences between humans and AI. However, when it comes to customer service, there's a crucial missing element – your enterprise knowledge. Imagine a GPT solution that can swiftly ingest enterprise knowledge through file uploads, precisely answer any customer query while being able to execute transactions, and seamlessly connect with your systems and channels. That’s Cognigy Knowledge AI. Watch the webinar and discover how Knowledge AI can drastically simplify bot building and unlock new levels of customer and agent experiences. Find out more about Knowledge AI: https://www.cognigy.com/platform/cognigy-knowledge-ai Try it out yourself: https://signup.cognigy.ai/ ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/ LinkedIn: https://www.linkedin.com/company/cognigy
    Cognigy Knowledge AI: Launch Webinar
    With industry experts from Foundever and Cognigy we will discuss how AI can help transform E-commerce operations — to reduce costs, increase revenue, and see the fastest time-to-value. In this webinar, you will discover: Latest trends and eye-opening stats on the use of AI in customer service How conversational AI is impacting E-commerce and how generative AI is taking CX to new heights Quick wins and practical insights on how to leverage AI to drive E-commerce growth and efficiency
    Transforming E-Commerce with AI - Foundever
    Delve into the world of AI-empowered customer service: Learn how the unique integration of Cognigy.AI with Avaya AXP revolutionizes self-service chatbots and agent assist tools. This cutting-edge combination leverages generative AI to facilitate next-best actions, knowledge retrieval, and efficient call summarization, dramatically improving customer experiences and agent efficiency. We demonstrate the seamless fusion of these platforms, showcasing how they synergistically transform customer interaction, offering unparalleled service, and shaping the future of customer engagement. This isn't just an upgrade; it's a game-changer. Dive in and experience the power of AI in customer service like never before. 0:00 Voice bot with ID&V, Intent Recognition and Smart Routing 1:11 Warm Handover, CRM access, Sentiment Detection 1:44 Multimodal Interaction 2:31 Next-best Action 3:41 Knowledge AI 4:07 Call Wrap-up ____________________________ Join the Cognigy network: Our Website: https://www.cognigy.com/ LinkedIn: https://www.linkedin.com/company/cognigy Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/
    Agent Assist with Generative AI for Avaya AXP, powered by Cognigy
    Viel zu oft fühlen sich Kunden bei Anrufen im Contact Center schlecht behandelt: Umständliche Menüs, unpersönlicher Service und lange Wartezeiten runieren das Serviceerlebnis. Mit virtuellen Agenten können Unternehmen die Customer Experience im Kundenservice dramatisch verbessern und Agenten im Contact Center von Routineanfragen entlasten. KI-gestützte Bots von Cognigy.AI helfen Kunden sofort, personalisiert und auf allen Kanälen weiter. Erfahren Sie mehr über Cognigy.AI auf https://www.cognigy.com 0:00 Intro 0:12 Kundenservice mit Standard IVR 1:10 Kundenservice mit Cognigy.AI ____________________________ Join the Cognigy network: LinkedIn: https://www.linkedin.com/company/cognigy Twitter: https://twitter.com/cognigy Facebook: https://facebook.com/cognigy/
    Exzellenter Kundenservice ohne Wartezeiten mit Cognigy.AI
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