Cugic

CUGIC is the world’s most flexible live chat software which enhances customer engagement and satisfaction with increased conversion rates!

Cugic is a world renowned chat software solution which gives you powerful metrics at your fingertips. The Analytics provided by Cugic plays a huge role in customer service. It sheds light on the number of visitors you have on your site, customer satisfaction, agent performance and helps identify problems before they escalate. Better numbers and quality reports lets you measure successes and stay on target. It can be easily connected with some of the popular social networking sites like Facebook and Twitter. You can use this features to keep your online brand reputation by monitoring complains and responding in quick time.