Genesys DX

    Ultimate customer engagement solution delivering personalized interactions.

    Product Description

    Genesys DX (formerly Bold360) is the ultimate customer engagement solution delivering personalized interactions and the fastest time-to-value. Leveraging the power of AI, Genesys DX helps personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and more consistent customer experiences seamlessly across both AI and agent-based interactions. Genesys DX delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human. For more information, visit www.genesys.com

    Genesys DX is an engagement solution platform that helps create better customer experiences. By leveraging the power of A.I., Genesys DX helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. 

     

     

    Additional Features
    • Live Chat.
    • Conversational AI.
    • Customer Engagement.
    • Customer Experience.
    • Customer Self-Service.
    • Knowledge Management.
    • Natural Language Processing.
    • Intelligent Routing.
    Product Category
    Video
    Product Details
    • Pricing
      Not Provided.
    • Markets
      United States, Canada, Europe
    Company Contact
    • Phone Number
      +1 833-996-2641
    Videos

    Genesys

    Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale.

    With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

    Visit www.genesys.com and follow us on Twitter, LinkedIn, Facebook, Instagram and the Genesys blog for the latest news and information.

    Genesys
    Start using Genesys Cloud CX free for 30 days. This video provides an overview of the free trial experience, including simple signup, in-App guidance, pre-configured workflows and direct access to product experts to answer any questions you may have.
    What to expect with your Genesys Cloud CX free trial
    고객이 그 어느 때보다 쉽게 대화를 시작할 수 있습니다. 중요한 것은 어느 채널에 있던지 그 대화를 따라갈 수 있느냐 입니다.. Genesys Cloud CX를 사용하면 고객은 어떤 채널에서든 대화를 시작할 수 있고 대화 중간에 전환해야 하는 경우에도 대화를 계속 이어나갈 수 있습니다. 올인원 고객 경험 플랫폼에서 원활한 옴니채널 고객 여정을 조율하세요. Genesys Cloud CX를 확인하고 데모를 체험해 보세요. https://www.genesys.com/ko-kr/campaign/request-a-demo
    원활한 옴니채널 고객 여정을 지원하는 고객 경험 플랫폼
    Wir freuen uns, Sie heute auf unseren G-Summit für die D/A/CH-Region in Berlin einzuladen. Am 03. Mai 2023 von 10:00 bis 17:00 Uhr in Berlin erfahren Sie unter dem Motto “Let´s Orchestrate Experiences”, wie Sie mit Empathie, KI und Automatisierung: - herausragende Erlebnisse für Ihre Kunden- und Mitarbeiter schaffen - diese über alle Kanäle hinweg orchestrieren - und mit Ihren Daten, Kundenbeziehungen und Teams die maximalen Ergebnisse erzielen.
    G-Summit DACH 2023 am 3. Mai 2023 in Berlin
    Customers are fickle. It may seem like they love your brand, but a third of consumers switched providers in the last year due to a negative service experience. To build loyalty that withstands those moments, organizations need to learn their customers’ love languages. Join us and special guest Venesa Musovic Guillaume, Lead Editor at Customer Experience Magazine, to discuss how organizations can discover those love languages and use them spark customer engagement and solidify long-term loyalty.
    The love languages of customer engagement
    Creating experiences that feel genuinely personalized and convenient is more than offering additional channels and self-serve options. It requires a cohesive strategy and digitally empowering both customers and employees. This requires cross-functional collaboration, connected technology, and experience orchestration. The CX Green Room welcomes Elcenora Martinez, SVP of Product Marketing at Genesys, to discuss the elements of digital empowerment and why it's crucial for CX today.
    Make way, self-service. It’s time for digital empowerment
    CrewTubeではコールセンターを検討しているお客様への有益な情報を提供することを目的とし、毎回様々なゲストを迎えてGenesysについてや製品の魅力についてお伝えいたします。 第11回は弊社のアライアンスパートナーをお招きしております！今回は、顧客起点の情報収集・活用手法を仕組化したステークホルダーDX「Discoveriez」について、社長の横治様にご紹介頂きます。 是非【Subscribe】ボタンを押してチャンネル登録をお願いいたします！ 過去のビデオも是非ご覧ください！ 第１回：https://youtu.be/qUJNUcrb5Sw 第２回：https://youtu.be/ZaLelNZK1qo 第３回：https://youtu.be/oNKOUx2ao1M 第４回：https://youtu.be/YwkSVP3GnFM 第５回：https://www.youtube.com/watch?v=PqmdJECjvgo 第６回：https://www.youtube.com/watch?v=7G5e6UcKt9k 第７回：https://www.youtube.com/watch?v=1yKzuglLqfo&t 第８回：https://www.youtube.com/watch?v=yfmXxvFNSVI&t 第９回：https://www.youtube.com/watch?v=yg-5u0Ys0Ls 第１０回https://youtu.be/4FyABtLWg8s ジェネシスのウェブサイトはこちら： https://www.genesys.com/ja-jp Genesys Cloud CXについて： https://www.genesys.com/ja-jp/genesys... #コンタクトセンター　#ジェネシス　＃クラウド型　＃オムニチャネル　＃在宅　＃コールセンター
    第11回CrewTube: CrewTube with Partner (G-Next 横治様)
    With employee expectations at an all-time high, organizations are exploring new models for flexibility and career growth to attract and retain talent. Join us as we explore new research from MIT Technology Review Insights with David Hung, Director, Global Command Operations at AT&T Communications, and Nicole Sauer, Employee Lifecycle & Workforce Transformation at AT&T, to find how these trends are taking shape and what you can do to get ahead.
    Employee Experience 3.0: a glimpse of the future
    Apoiando clientes de diferentes verticais e sua visão sobre as tendências de CX
    Histórias de sucesso do Partner Khomp
    Apoiando clientes de diferentes verticais e sua visão sobre as tendências de CX
    Histórias de sucesso do Partner Information Systems
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