MyAlice

MyAlice is the multi-channel customer service solution and virtual assistant built for e-commerce and online businesses which helps you increase sales and reduce support costs while providing memorable experiences.

Alice Labs develops smart tools and conversational AI solutions that manage and automate customer service for e-commerce and online businesses. The company’s core product MyAlice enables businesses to streamline customer service, making it more efficient and customer-friendly. Businesses can connect all of their customer-facing channels, such as website chat and social media messaging platforms, to MyAlice to automate conversations for both sales and service through natural language processing (NLP) and machine learning (ML) with the ability to smoothly transition to a live operator when required. The company’s SaaS platform improves customer experience and engagement. With MyAlice multi-channel customer service solutions and conversational AI tools, clients are able to automate over 70% of conversations, reduce service costs by more than 30%, and increase sales significantly—all while improving customer satisfaction and retention.