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    Product Description

    Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automation from the Gmail interface, without sacrificing any time on learning new software or switching tabs.

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    • Analytics & Reporting
    • Alerts
    • Customer Review
    • Customization
    • Email Integration
    • Escalation
    • Interaction Tracking
    • Response Template
    • Ticketing Management
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      $15 - LITE $39 - PRO $59 - ELITE
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      Sector 1
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      support@hiverhq.com
    • India
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    Sector 1, HSR Layout, Bangalore, Bengaluru Nagara, Karnataka, India

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    Hiver

    Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail.

    This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.

    Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others, are powered by Hiver.

    Visit: www.hiverhq.com

    Hiver
    Welcome to Bee School. A series of videos where we discover how you and your team can get the most out of Hiver.

In this video, we'll show you how to use shared inboxes with Hiver. If you receive a high volume of emails - from internal teams and external stakeholders like customers - you need a platform that can help you manage these emails.

That's where Hiver comes in.

We'll show you how to create a shared inbox in Hiver. It's super easy to set up and takes only a few clicks. Once you've created the shared inbox, you can add your team members or collaborators. This way, everyone can access and collaborate on emails in real time.

Next, we'll show you how to share emails with others in the shared inbox. You can assign emails to specific team members or collaborate on them as a group. This makes it easy to work together and ensure that everything runs smoothly.

Finally, we'll show you how to track the emails in your shared inbox. You can see who's working on what and monitor the status of each email.

Using Hiver’s shared inboxes is an effective way to manage group emails and collaborate with your team.


Visit our website - https://hiverhq.com/
Book a demo today - https://hiverhq.com/demo

You can also follow us on: 
LinkedIn: https://bit.ly/hiverLI 
Instagram: https://bit.ly/hiverIG 
Twitter: https://bit.ly/hiverTW 
& Facebook: https://bit.ly/HiverFB
    Hiver | The Bee School | Shared Inboxes | Google Workspace
    There's only one person who can get on your nerves as well as comfort you on a bad day.

No matter how old or accomplished you are, they will have only one question: Have you eaten yet? 😶

And when things go wrong, they'll always have your back.

Mothers. :)

So, here's to all the mothers and (not to forget) mother figures - Happy Mother's Day. 🎉 

Better late than never. 🫠
    Hiver | Mother's Day |
    Welcome to Bee School. A series of videos where we discover how you and your team can get the most out of Hiver.

In this video, we'll show you how to set up roles and permissions for your team on Hiver. 

Whether you're a small business owner or part of a large team, Hiver lets you easily add new users and define their roles.

You can create four different types of users - Admin, Mailbox admin, Supervisor, and Member. Each type has its own set of permissions and this ensures that everyone doesn’t have access to every piece of information.

You can try out Hiver for free and see for yourself how to set up different roles in your team. 


Visit our website - https://hiverhq.com/
Book a demo today - https://hiverhq.com/demo

You can also follow us on: 
LinkedIn: https://bit.ly/hiverLI 
Instagram: https://bit.ly/hiverIG 
Twitter: https://bit.ly/hiverTW 
& Facebook: https://bit.ly/HiverFB
    Hiver | The Bee School - EO2 | Setting up roles and permission | Google Workspace
    Welcome to Bee School. A series of videos where we discover how you and your team can get the most out of Hiver.  

In this video, we'll take a look at how you can set up Hiver - a multi-channel helpdesk built on top of Gmail. Multiple teams such as customer support, finance, HR, and IT can use Hiver.

Setting up Hiver is incredibly easy. All you and your team need is a Google Workspace account to get started. 

You can be up and running with Hiver, and start managing queries across multiple channels within a few hours.

Visit our website - https://hiverhq.com/
Book a demo today - https://hiverhq.com/demo

You can also follow us on: 
LinkedIn: https://bit.ly/hiverLI 
Instagram: https://bit.ly/hiverIG 
Twitter: https://bit.ly/hiverTW 
& Facebook: https://bit.ly/HiverFB
    Hiver | The Bee School - E01 | Setting Up Hiver | Google Workspace
    Fact: On average, a person works for 30 years of their life.

So much of our lives are intertwined with work that it becomes a part of our identity.

But who are we when the laptop shuts, and we're done for the day?

Enter Hiver's 'Out of Office' series - where we dive into who our employees are 'outside' of work. 

In this first episode, we catch up with Suhas, part Customer Support rep, and part skater; Check out how he rolls with the flow in 'The Balancing Act.'


Visit our website - https://hiverhq.com/
Book a demo today - https://hiverhq.com/demo

You can also follow us on: 
LinkedIn: https://bit.ly/hiverLI 
Instagram: https://bit.ly/hiverIG 
Twitter: https://bit.ly/hiverTW 
& Facebook: https://bit.ly/HiverFB
    Hiver | Out of Office: The Balancing Act |
    Looking for love or a laugh this Valentine's Day? Well, we've got you either way! 

We asked our Hivetowners to bring their A-game, and they delivered.

Get ready for some cheesy and charming (and corny!) pickup lines. 

Happy Valentine's day from us at Hiver!

Visit our website - https://hiverhq.com/
Book a demo today - https://hiverhq.com/demo

You can also follow us on: 
LinkedIn: https://bit.ly/hiverLI 
Instagram: https://bit.ly/hiverIG 
Twitter: https://bit.ly/hiverTW 
& Facebook: https://bit.ly/HiverFB
    Valentine's Day with Hiver | Customer Service Solution
    Incoming customer call. 🔔☎️
What happens when you receive this notification while you’re handling another query on a different platform, say email or chat?

These days most businesses offer multiple channels for customers to get in touch with them. But that also usually means having separate tools to manage all these channels.

So, how do you stay on top of it all? Here’s something that will make your life easier - Hiver’s new voice support channel powered by Aircall.

The Hiver x Aircall integration allows you to manage all your calls, customers and prospects within Gmail. You can assign, track and log calls without having to switch between tabs, apps or devices. It also helps you log and manage voicemails and missed call alerts. You never have to miss a query again!


This integration is a huge value add, and teams can now run multiple channels - email, live chat, WhatsApp, voice calls, and knowledge base - right from Gmail.


Visit our website - https://hiverhq.com/
Book a demo today - https://hiverhq.com/demo

You can also follow us on: 
LinkedIn: https://bit.ly/hiverLI 
Instagram: https://bit.ly/hiverIG 
Twitter: https://bit.ly/hiverTW 
& Facebook: https://bit.ly/HiverFB
    Hiver | Voice Channel Powered by Aircall |
    This is one announcement you don’t want to leave on read. ✅

We’re excited to share that there’s now an easier way to respond to customer queries that arrive via WhatsApp. Right from your Gmail inbox.

Hiver’s WhatsApp Channel is one for the chats (see what we did there?). This integration helps customer support teams assign, track, and collaborate on all Whatsapp customer conversations – without having to leave Gmail.

You can hear all about it from our VP of Product, Arvind Ganesan ⬇️

You can also read about it here: https://hiverhq.com/blog/hiver-product-updates-whatsapp

Visit our website - https://hiverhq.com/
Book a demo today - https://hiverhq.com/demo

You can also follow us on: 
LinkedIn: https://bit.ly/hiverLI 
Instagram: https://bit.ly/hiverIG 
Twitter: https://bit.ly/hiverTW 
& Facebook: https://bit.ly/HiverFB
    Hiver | WhatsApp Channel | Customer Service Solution
    Bad collaboration is like attending a pizza party where everyone’s brought the same toppings. 🍕

And most instances of bad collaboration happen when you collaborate with other teams in the same organization. 

Let’s say the Finance team needs to cross-check an invoice with the marketing team. Or the support team wants to loop in an engineer on a customer query. Instances like these usually involve a lot of back and forth. Sometimes, information even gets missed. But not anymore. 

Hiver is introducing Collaborators – a functionality that makes company-wide collaboration seamless. You can now loop in a colleague from another team by just tagging them, giving complete visibility into a specific conversation and enabling them to share their inputs.

Hear it from our VP of Product, Arvind Ganesan, on how exactly your teams can benefit from this. :) 


Visit our website - https://hiverhq.com/
Book a demo today - https://hiverhq.com/demo

You can also follow us on: 
LinkedIn: https://bit.ly/hiverLI 
Instagram: https://bit.ly/hiverIG 
Twitter: https://bit.ly/hiverTW 
& Facebook: https://bit.ly/HiverFB
    Hiver | Collaborators | Customer Service Solution
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