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    BirdEye

    Community and Reviews

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    Product Description

    The all-in-one platform from Birdeye offers remarkably simple, scalable solutions for managing online reputation and learning about client experiences to increase sales and prosper. More than 80,000 local companies and brands use Birdeye to get found online through local listings and reviews, interact with customers through webchat, text, and social media messaging, collect digital payments, and gather information to enhance the customer experience with survey, ticketing, and benchmarking tools.

    Additional Features
    • Collaboration Tools
    • SEO Management
    • Social Media Monitoring
    • Reporting/Analytics
    • Content Management
    • Competitive Analysis
    • Performance Metrics
    • Customer Engagement
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    Company Contact
    • HQ Location
      Palo Alto
    • Phone Number
      +1 800-561-3357
    • Email
      admin@birdeye.com
    • Palo Alto, CA
    Location

    Palo Alto, California, United States

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    Birdeye

    Birdeye is an all-in-one customer experience platform. Over 90,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Appointment scheduling, Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

    Learn more at birdeye.com.

    Birdeye
    Rank higher on local search by showing consistent, correct and latest information in 50+ Listings websites.
    Optimize Business Listings
    Don’t leave it up to your customers to remember to book their next appointment. Retain your customers with automated, text and email-friendly recall campaigns.
    Set up Appointments Recalls
    Minimize last-minute cancellations and missed appointments with automated and effortless text and email reminder campaigns.
    Set up Appointments Reminders
    Join us LIVE to hear tips on how to effectively manage negative online reviews and minimize their impact on your online reputation.

Link to the AI Live Panel: http://bit.ly/3lD1FPG
    Birdeye LIVE: How to handle negative online reviews
    Are you looking to stay ahead of the curve when it comes to artificial intelligence? Now is your chance. Join us for an engaging webinar with a panel of industry experts discussing the current state of AI and where it's heading in the future. We'll explore topics such as AI’s role in business – how it’s impacting marketing, sales, customer service, and more.
    On-Demand Webinar The AI revolution How to stay ahead in a changing landscape
    We are LIVE with Birdeye's Senior Vice President of Products, Anil Panguluri, to discuss our upcoming live panel discussion: The AI revolution - How to stay ahead in a changing landscape.

We'll discuss the latest developments in AI technology and uncover what that could mean for local businesses moving forward.
    Birdeye LIVE: The AI revolution - How to stay ahead in a changing landscape
    Pair response templates with auto-reply rules to ensure no review goes unanswered and elevate your brand as one that cares about reviews, listens, and responds to customers.

Review Response Template Link - https://youtu.be/2t5vFLgBPkw
    Set up Auto-response Rules
    Review response templates allow you to respond to reviews at scale without compromising your brand’s voice. You can set up custom templates based on reviews and use them in auto-replies.

Set up auto-response rules Link - https://youtu.be/U1_OPD3ByQg
    Setup and Use Response Templates
    Birdeye Webchat is a quick and easy way to capture customers and generate business from your website. Every conversation starts with a name and a phone number to help you convert website leads into customers. 

You can set up Birdeye Webchat and have it work for you 24/7 to engage with prospects and provide on-demand answers, even during non-business hours. It’s a great way to offer exceptional customer service, a key requirement to building a thriving business.
    Setup Webchat
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