Customertimes began as a small set of consultants specializing in industry-leading CRM solutions. We’ve since become a global consultancy that’s more than 1000 strong, but our principles remain the same.
Customertimes advises our clients on how to maximize their CRM investment at all phases of the journey - from strategy to implementation. We combine our industry expertise with the skill sets of our consultants and developers and add in the benefit of scale. This allows us to deliver the ideal combination of highly-skilled and cost-effective teams and optimize onshore/nearshore resources as needed.
A Salesforce Partner since 2008, Customertimes provides Salesforce implementation services, ISV products, and outsourcing to customers in 63 countries around the world. Customertimes has been recognized by Salesforce as Expert Navigator in Sales Cloud, Customer 360 Platform, and PDO/AppExchange, and as Specialist Navigator in five other categories.
Assess current usage and identify gaps/areas for improvement
Review technical architecture and provide recommendations to improve efficiency
Align corporate objectives with recommendations to improve business effectiveness
Identify capability gaps that can be filled by 3rd party solutions or custom development
Interview key stakeholders and document business objectives in order to ensure maximum alignment
Design implementation roadmap and timelines to maximize ROI and facilitate adoption
Develop management planning
Establish a communication strategy with key stakeholders to ensure ongoing project success
Create a business blueprint with architecture to scale or adjust to meet business dynamics