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    Freshworks

    Freshworks makes it fast and easy for businesses to delight their customers and employees.

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      sales@freshworks.com
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    Product Description

    Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user.

    Freshworks CRM Sales Cloud is a complete end-to-end solution for sales teams to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, the Sales Cloud empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshworks CRM Sales Cloud.

    Key Features
    • CRM
    • CRM, Sales, Marketing
    • CRM, Sales, Service
    Additional Features

    Sales Force Automation

    • Contact & Account Management
    • Opportunity & Pipeline Mgmt.
    • Task / Activity Management
    • Territory & Quota Management
    • Product & Price List Management
    • Customer Contract Management

    Marketing Automation

    • Email Marketing
    • Campaign Management
    • Lead Management

    Customer Support

    • Case Management
    • Customer Support Portal
    • Knowledge Base

    Reporting & Analytics

    • Reporting
    • Dashboards
    • Forecasting
    Social Networks
    • YouTube
    • Facebook
    • Twitter
    • LinkedIn
    Product Category
    • CRM
    Video
    Product Details
    • Pricing
      Sprout: $0 /per user per month Growth: $29 /per user per month Pro: $69 /per user per month Enterprise: $125 /per user per month
    • Markets
      United States, Asia, Canada, Europe, India, Middle-East
    Company Contact
    • Phone Number
      +1 (855) 747 6767
    • Email
      sales@freshworks.com
    Videos

    Freshworks

    Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user.

    Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.

    For more information, visit www.freshworks.com

    Freshworks
    What does it take to be a CIO? #Freshworks Talks with Prasad Ramakrishnan. #IT #shorts
    Srinivasu Chakravarthula has dedicated his life to building accessible product experiences.  After two decades of helping organizations build accessibility practices, he joined Freshworks in July 2022 as Director of Accessibility to make product inclusion a priority. 

“My role at Freshworks is to help product teams build accessible experiences for all users, including people with disabilities,” he says. On an average day, he guides different teams and answers questions about empathy and inclusive experiences.
    Life At Freshworks: How Srinivasu Chakravarthula Champions Product Inclusion at Freshworks
    Freddy AI-powered ServiceBot on Microsoft Teams enables conversational support, collaborative resolution, and instant notifications for IT operations and services management for your modern workforce. With Servicebot for Microsoft Teams, bring Freshservice’s context into Microsoft Teams to enable quick collaborative resolution.

Make your support and services more accessible for self-serve and deflect more leveraging ServiceBot:
• Improve deflection with Freddy AI-powered Virtual agent
• Resolve where work happens for quicker ticket resolution
• Notify on-call agents and instantly respond to critical incidents
• Minimize impact of service disruption with fast incident resolution

Learn more: https://community.freshworks.com/apps-and-integrations-11255/winwithmarketplace-microsoft-teams-30643
    #WinWithMarketplace: MicrosoftTeams Integration with Freshservice
    Travel Counsellors, a top travel agency in the United Kingdom, has collaborated with Freshworks to enhance their sales and service-based systems. The partnership aims to deliver uniform, contextual interactions for their franchisees worldwide. Discover the team's emotional connection with Freshworks, whose suite of products plays a central role in the company's operations, in this video. 

#Travel #CustomerExperience #Freshworks.
    How Travel Counsellors Redefines Customer Experiences with Freshworks
    Watch this video to know how installing the JIRA app for Freshservice will allow you to combine the strength of a robust ITSM solution with a task management tool.

Freshservice’s integration with JIRA lets you stay on top of common bugs, helping your IT team directly identify issues that crop up regularly and prioritize them. JIRA lets you easily map status updates and bug-related data to their respective tasks and tickets. Users can track the status of their tickets from right within the support portal and share workarounds and temporary fixes with each other within the community until their tickets are resolved.

Learn more: https://community.freshworks.com/apps-and-integrations-11255/winwithmarketplace-jira-integration-30637
    #WinWithMarketplace: JIRA app integration for Freshservice
    Watch the second video of the series #WinWithMarketplace that focuses on Remote Support.

For companies focused on acing customer engagement, Freshworks Marketplace brings together apps that enable support agents to provide “hands-on” customer support with remote control to resolve technical issues quickly — regardless of platform, operating system, or device.

Extend remote support capabilities to your customers by integrating these apps with Freshservice:
- Teamviewer
- LogMeIn Rescue
- BeyondTrust Remote Support (coming soon)

Provide remote support capability:
- Set-up remote session and share code with the customers 
- Discuss and solve issues through chat
- Call or share screen from your Freshservice ticket and quickly clarify issues
- Get access to the customer’s screen and solve issues faster

Learn more: https://community.freshworks.com/apps-and-integrations-11255/winwithmarketplace-remote-support-30636
    #WinWithMarketplace: Remote Access Apps Integration with Freshservice
    Freshworks ASEAN Regional Manager & Director of Sales, Simon Ma, shares some valuable insights about sales and work-life.
    #FreshworksTalks with Simon Ma, Regional Manager & Director of Sales. #shorts #sales
    Freshworks customers can count on Freshworks Marketplace to solve their integration, customization, and automation needs. Freshworks Marketplace houses more than 1300 apps that solve customers' essential business needs by helping them extend their Freshworks experience. 

#WinwithMarketplace brings forward byte-sized videos about such apps. In this video, we cover calendar integration apps that work best with Freshservice. 

With the Calendar integration apps with Freshservice, spend less time planning and more time doing. Integrate your Google or Office 365 calendar with Freshservice to add and manage all your calendar events.
- Schedule events with context
- Manage your appointments, meetings, and calls from the comfort of your service desk without having to switch between tabs
- Add ticket-related tasks to your calendar
- Easily schedule meeting with your requester

Learn more: https://community.freshworks.com/apps-and-integrations-11255/winwithmarketplace-calendar-integration-30755
    #WinWithMarketplace: Calendar Integration apps with Freshservice
    In this video Mathew Samuel, Global Marketing Head of NatXtra, shares how switching to Freshmarketer helped boost their website traffic and increased revenue by 5%. NatXtra is one of the leading natural health & wellness supplements provider.

About Freshmarketer for Shopify by Freshworks:
It is a multichannel marketing solution tailored for SMB storefronts, designed to easily integrate with the leading e-commerce platform Shopify. Equipped with Shopify-specific onboarding and playbooks, the solution packages marketing automation, multichannel campaigns (email, chat, WhatsApp, and SMS), and conversational marketing (via live chat and bots).

#healthandwellness #shopify #freshworks
    How Shopify Customer NatXtra Boosted Website Traffic Using Freshmarketer
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