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    Zendesk

    Make a big deal of it

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      support@zendesk.com
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    Product Description

    Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

    Additional Features
    • Salesforce automation
    • Marketing Automation
    • Customer Support
    • Reporting & Analytics
    • Mobile & Social
    Social Networks
    • LinkedIn
    • Facebook
    • Twitter
    • Instagram
    • Snapchat
    • YouTube
    Product Category
    • Customer Experience
    • CRM
    • Sales Automation
    Video
    Product Details
    • Pricing
      Team: $19/month per user Professional: $49/month per user Enterprise: $99/month per user Elite: $199/month per user
    • Markets
      United States, Asia, Europe, Latin America, United Kingdom
    Company Contact
    • Phone Number
      888-670-4887
    • Email
      support@zendesk.com
    • United States, United Kingdom, Asia, Brazil
    Gallery
    Videos

    Zendesk

    Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a company that designs solutions to foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages.

    Zendesk
    We love bloopers as much as we love customer service. ๐ŸŽ‰
Read the full free CX Trends report ๐Ÿ‘‰ https://zdsk.co/cxtrends2023

Register for a free help desk software trial ๐Ÿ‘‰ https://zdsk.co/ZendeskSignUp
๐Ÿ“น Subscribe  ๐Ÿ‘‰  https://zdsk.co/zendeskyoutube
    Zendesk's Customer Experience Trends 2023 - Outtakes - YT Shorts
    Zendesk CX Moment with Dutch Bros Coffee
Join us for our next event ๐Ÿ‘‰ https://zdsk.co/zendeskevents

You may know Dutch Bros from their fabulous coffee, creative drinkware, or even just their coffee shop vibes, but they are much more than that.

We sat down with Angi Veek, Sr. Director of Customer Experience, and Sonia Martin, Sr. Manager of Customer Success at Dutch Bros to hear how how they focus on building relationships with their customers and why it's their #1 priority.

๐Ÿ“น Subscribe  ๐Ÿ‘‰  https://zdsk.co/zendeskyoutube
    Zendesk CX Moment with Dutch Bros Coffee
    Get started with Self-Service ๐Ÿ‘‰ https://zdsk.co/selfservicechannel

In this video, you will learn how Zendesk does knowledge management, discover what the solve loop and evolve loops are, and how to measure and communicate success. 

Timestamps:
0:00 - Intro
0:27 - How does Zendesk do Knowledge Management
1:44 - What is the solve loop?
2:44 - Demo
6:27 - What is the evolve loop?
7:15 - How to analyze custom questions
12:01 - How to measure and communicate success 

๐Ÿ“น Subscribe  ๐Ÿ‘‰  https://zdsk.co/zendeskyoutube

#KnowledgeManagement #SelfService #Feedback
    Optimize Zendesk for Self-Service
    Resources for upgrading to the Zendesk Agent Workspace ๐Ÿ‘‰ https://zdsk.co/zendeskagentworkspace

Ready to learn about the benefits of Agent Workspace? In this video, you will learn about the basics of agent workspace, how it can help your agents provide better customer experiences and have richer conversations, and how to prepare for your move today.

Timestamps:
0:00 - Intro
0:57 - Agent Workspace 101 
2:07 - How to Deliver Conversational Experiences with agent workspace
5:17 - Demo
7:48 - Prepare for the move to Agent Workspace

๐Ÿ“น Subscribe  ๐Ÿ‘‰  https://zdsk.co/zendeskyoutube

#AgentWorkspace #ConversationalExperiences #Bots
    Boost Productivity with the Zendesk Agent Workspace
    Learn how to make the move from live chat to messaging ๐Ÿ‘‰ https://zdsk.co/migratingmessaging

In this video, you will learn all the key components to see if you are ready to make the move from live chat to messaging. Watch this step by step tutorial to learn about key differences, determine your eligibility, plan your rollout, and communicate the impact to your organization.

Timestamps:
0:00 - Intro
1:11 - Difference between Live Chat and Messaging
3:16 - Plan your messaging rollout 
3:46 - Determine your eligibility 
4:00 - Plan your upgrade to messaging
5:52 - Plan your messaging rollout
9:16 - Assessing and communicating the impact 
10:38 - Top 3 Considerations to Get Ahead of
13:29 - KPIs & Reporting 
14:30 - Common Questions

๐Ÿ“น Subscribe  ๐Ÿ‘‰  https://zdsk.co/zendeskyoutube

#LiveChat #Messaging #ConversationalExperiences
    Making the Move from Live Chat to Messaging
    Zendesk's AI tools help newly hired customer service agents get up to speed. Learn more: https://zdsk.co/UnlockAI

Zendesk's AI tools help service teams smash context-switching, which causes lulls in productivity. #ConversationsWithZendesk
    Onboarding service teams with AI
    In this video, we reveal our new announcements for trust and security for Q1 2023. Highlights include our commitment to reducing security risks and improving organizational efficiency with features like granular permissions for managing groups.  

Create custom roles and assigning agents ๐Ÿ‘‰https://zdsk.co/RoleCustomization

0:25 Trends in the Market
1:32 Overview of new announcements this quarter
2:13 Customer Story: Georgia Department of Behavioral Health and Developmental Disabilities 
3:06 New Announcement: Granular Permissions for Managing groups and organizations
3:36 New Announcement: Audit Log Enhancements
4:54 New Announcement: Automatic permanent removal of soft-deleted users
5:43 New Announcement: Advanced Encryption Early Access Program

#GranularPermissions #AuditLogs #Security
    Q1'23: What's New with Trust and Security
    In this video, we reveal our new announcements for the Zendesk Platform for Q1 of 2023. Highlights include many new announcements and integrations including Side Conversations for Microsoft teams and Zendesk for Google chat app. 

Learn more about using Side Conversations for Microsoft Teams here ๐Ÿ‘‰ https://zdsk.co/MicrosoftTeams

0:18 Intro to the Sunshine Platform
0:54 Trends in the Market
1:14 Overview of new announcements this quarter
2:21 Customer Story: GitHub
3:07 New Announcement: Side Conversations for Microsoft Teams Integration
3:45 Demo of Side Conversations for Microsoft Teams Integration
5:10 New Announcement: Zendesk for Google Chat App
5:39 New Announcement: Shopify Premium for Zendesk
6:31: Demo of Shopify Premium for Zendesk
8:49 New Announcement: Quick Setup for Premium Sandboxes
9:30 New Announcement: Unity SDK with messaging support
10:23 New Announcement: Flexible Webhooks 

#SunshinePlatform #Platform #Integrations
    Q1'23: What's New with our Open and Flexible Platform
    In this video, we reveal our new announcements in Q1 2023 to help you create intelligent operations at scale. Highlights include a long awaited feature, custom ticket statuses which give teams more flexibility over their workflow. 

Learn more about custom ticket statuses here ๐Ÿ‘‰ https://zdsk.co/CustomTickets

0:30 Intro to Agent Workspace
1:27 Trends in the Market
2:26 Overview of new announcements this quarter
2:55 New announcement: Dashboard Restrictions for Explore
4:05 New announcement: Agent Productivity Reporting 
5:11 New announcement: Custom Ticket Status
6:39 Demo 
10:29 Customer Story: Watcha

#AgentWorkspace #agents #AgentProductivity
    Q1'23: What's New with Intelligent Operations at Scale
    Load More... Subscribe

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